Sarafin AI Knowledge Center

At Sarafin AI, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and share information about you when you use our website, products, and services (collectively, the "Services").

By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

Information We Collect

We collect information about you when you use our Services, including:

• Personal Information: We may collect personal information such as your name, email address, and phone number when you provide it to us directly.
• Usage Information: We may collect information about how you use our Services, including the actions you take, the pages or content you view, and the time and date of your visit.
• Device Information: We may collect information about the devices you use to access our Services, including the type of device, the operating system, and the device's unique identifiers.
• Location Information: We may collect information about your location when you use our Services, including your IP address and information from your device's GPS or location services.

How We Use Your Information

We use the information we collect about you to provide, maintain, and improve our Services, and to communicate with you. This includes:

• Providing and Improving our Services: We use the information we collect to provide and improve our Services, including to personalize your experience, to respond to your requests and inquiries, and to analyze and understand how our Services are used.
• Communicating with You: We may use the information we collect to send you emails, notifications, or other communications about our Services or to respond to your inquiries.

How We Share Your Information

We may share your information with third parties for the following purposes:

• With Your Consent: We may share your information with third parties if you have given us your consent to do so.
• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting and maintenance, marketing, analytics, and payment processing.
• Legal Requirements: We may disclose your information to third parties if we believe that disclosure is necessary to: (i) comply with the law or legal process; (ii) protect the rights, property, or safety of Sarafin AI or others; or (iii) prevent or stop any fraudulent, unethical, or illegal activity.

Your Choices and Rights

the following choices and rights regarding your information:

• Access and Correction: You can access and update your personal information at any time by logging into your account or contacting us.
• Opt-Out of Communications: You can opt-out of receiving emails or other communications from us by following the unsubscribe instructions in the communication or by contacting us.
• Opt-Out of Tracking: You can opt-out of tracking technologies such as cookies by adjusting your browser settings.
• Delete Your Account: You can request that we delete your account and personal information by contacting us. Please note that some information may be retained in backup copies and records for legal purposes.
• Exercise Your Rights: You can exercise your rights under applicable privacy laws by contacting us.

1. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child under 13 has provided personal information to us, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will post any changes on this page and encourage you to review our Privacy Policy regularly. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the website or by email. Your continued use of our Services after any changes to this Privacy Policy will constitute your acceptance of such changes.

Contact Us

If you have any questions or concerns about our Privacy Policy or the information we collect, please contact us by email at hello@sarafin.ai or by mail at:

Sarafin AI 

Attn: Privacy

900-1021 West Hastings Street

Vancouver, BC V6E 0C3, CANADA